Last updated: April 30, 2026

Silken Aura operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience (the "Services"). Silken Aura is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of your information as described below.

Personal Information We Collect

We collect personal information that helps us provide and improve our Services. This may include:

• Contact Details: Name, address, phone number, email
• Order Information: Billing and shipping details, payment confirmation
• Account Information: Login details, preferences
• Shopping Activity: Products viewed, cart items, purchase history
• Customer Support: Messages and inquiries sent to us
• Device Data: IP address, browser type, device information
• Usage Data: How you interact with our website

How We Collect Information

• Directly from you when you place orders or contact us
• Automatically through cookies and tracking technologies
• From Shopify and third-party service providers

How We Use Your Information

• Order Processing: To fulfill orders, payments, and deliveries
• Customer Support: To respond to inquiries and provide assistance
• Personalization: To improve your shopping experience
• Marketing: To send offers, promotions, and updates (you can unsubscribe anytime)
• Security: To prevent fraud and protect our store
• Legal Compliance: To comply with applicable laws

Sharing Your Information

We may share your information with:

• Shopify (our eCommerce platform)
• Payment processors and shipping partners
• Marketing and analytics providers
• Authorities if required by law

Shopify Integration

Our store is hosted on Shopify, which processes your data to provide and improve services. You can learn more here: Shopify Privacy Policy.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content. You can control cookies through your browser settings.

Your Rights

Depending on your location, you may have rights such as:

• Access your personal data
• Request correction or deletion
• Opt out of marketing communications

Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your information only as long as necessary to provide our Services and comply with legal obligations.

Children’s Privacy

Our Services are not intended for individuals under the age of majority. We do not knowingly collect data from children.

International Data Transfers

Your information may be processed outside your country, including by Shopify and its partners.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact Us

If you have any questions, you can contact us at:

Silken Aura
Email: zayn.shopify76@gmail.com
Address: Software Technology Park, Karachi, Pakistan