At Silken Aura, we want you to feel confident with every purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zayn.shopify76@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we’ll provide instructions on how and where to send your package. Please note that return shipping costs may be the responsibility of the customer unless the item is defective or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at zayn.shopify76@gmail.com.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and resolve it promptly.

Hygiene & Non-Returnable Items
Due to hygiene reasons, certain items such as lingerie, underwear, panties, bodysuits, and intimate wear cannot be returned or exchanged once opened or tried on. This policy ensures the safety and hygiene of all our customers.

We also do not accept returns for:

• Items marked as sale or clearance
• Gift cards
• Customized or personalized products

If you have any questions about your item, feel free to contact us before purchasing.

Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us. The fastest way to get your desired item is to place a new order after your return is approved (if applicable).

Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 7–10 business days.

Please note that it may take additional time for your bank or payment provider to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at zayn.shopify76@gmail.com.

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